Schengen Visa Refusal for Parents: Common Document Errors & How to Appeal

Schengen Visas
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Parents’ Schengen Visa Refused due to Atlys Document and Insurance Errors

Hi everyone, I recently applied for a Schengen visa for my parents to visit me, acting as their sponsor. I decided to use the Atlys app to streamline the process, but my parents just received refusal letters stating that the “justification for the purpose and conditions of the intended stay was not provided.”

Despite my bank account having sufficient funds, it seems Atlys failed to upload the specific sponsorship cover letter I drafted. Additionally, I paid for their “Hood” insurance add-on, but I never received a policy number or acknowledgement, and I suspect it wasn’t included in the application file either. Now I’m stuck with auto-replies from their chat support and no clear way to fix this. Has anyone successfully appealed a refusal caused by a service provider’s negligence, or should I just cut my losses and reapply directly?

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Realizing this is not about a lack of funds but a failure of presentation, it is crucial to clarify the Consulate’s stance.

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Has anyone from the Mumbai hub used Atlys for a ‘sponsored’ category specifically? I’m looking for a logic check here.

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Greetings all. I recently navigated a similar procedural grievance.

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Regarding the technical failure of the ‘Hood’ insurance issuance:

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Realizing this is a tactical error rather than a material one, you must think ahead.

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Has anyone else faced specific issues with the ‘Hood’ insurance for photo trips?

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  • Appeals almost never work in cases like this. Schengen appeals look at what was submitted at the time, not what should have been submitted. Missing documents = weak appeal.

  • A refusal caused by a third-party service’s mistake is still your application in the embassy’s eyes. They won’t factor in Atlys’ negligence.

What usually makes sense:

  • Cut your losses and reapply directly (or via VFS) with full control over documents.

  • Submit a clear sponsor cover letter, proof of relationship, your residence status, and solid travel details.

  • Use a well-known Schengen-compliant insurance where you get an actual policy certificate and number.

You can try escalating with Atlys for a refund, but don’t rely on them to fix the visa outcome.

Bottom line: reapplication with a clean, complete file is far more effective than appealing a provider-caused refusal.

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I was informed that the preservation of the family tie—the sponsorship—is the cornerstone of the application.

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To address the recovery process and get back to game day status: