Rejection of parents' Schengen visa application processed via Atlys due to generic itinerary

Schengen Visas
1

I recently utilized the services of Atlys to process a Schengen visa application for my parents, intending to visit France, but experienced a significant failure in the process. Despite submitting sufficient financial proofs, the visa was refused on the grounds that the justification for the purpose and conditions of the intended stay was not reliable.

To provide background, I opted for their service assuming it would optimize the logistical workflow. However, the itinerary generated by their system was generic and lacked specific hotel confirmations, which I believe triggered the rejection. Furthermore, I was not provided with the necessary physical photographs for the application, and the document submission process was chaotic; the physical files were shipped via Blinkit on the very last day before the appointment.

In order to comply with the consulate’s requirements for a re-application or appeal, I need clarity on the following points:

  1. Does the Atlys ‘Hood’ insurance I purchased provide any coverage for visa refusuals due to agency error?
  2. How can I formally retrieve the application file to correct the itinerary, given that their chat support is an automated loop?
  3. Is it advisable to reapply immediately with a personal itinerary, or is there a mandatory cooling-off period after a rejection based on ‘unreliable purpose’?
2

@Shrey_Periwal
1. Atlys “Hood” insurance & document retrieval
You will need to directly contact the Atlys office for clarification on Hood insurance coverage and to formally retrieve the submitted application documents, as this cannot usually be resolved through automated chat support.

Reapplication guidance
There is no mandatory cooling-off period for Schengen visas. However, you should reapply only after fully addressing the refusal reason, which mean, enclosed A genuine, detailed itinerary with confirmed or refundable hotel booking. A clear and consistent purpose of travel and a personal cover letter make your case strong.