French embassy requested additional documents via phone but email server rejects them

Schengen Visas
1

I am in a difficult situation regarding my Schengen visa application for France and need urgent advice. I completed my appointment at VFS Global a few days ago, and my passport is currently with the embassy.

Earlier today, I received a direct phone call from someone at the French Embassy. They stated that my financial proof was insufficient and requested that I email my father’s bank statements immediately to the general visa section email address.

However, the moment I sent the email with the attached PDF, I received a strict automated reply stating: “Please do NOT send documents to this email address. They will not be processed.”

I am confused about how to comply. Does the officer’s verbal instruction override this automated system? I am worried my application will be rejected for missing documents because the server blocked my submission. Has anyone else experienced this specific contradiction?

2

Realizing this is likely causing you panic, here is the reality of the situation.

3

Has anyone specifically verified if the London consulate’s server settings actually deliver these emails despite the auto-reply?

4

I was placed in an identical situation regarding historical restoration credentials for a long-stay visa.

5

So FYI, balancing the file size is crucial here.